Supervisor Seminar - Communicating With Tact and Skill for Managers and Supervisors

Communicating With Tact and Skill for Managers and Supervisors

Course Description

Gain the critical communication skills you need to improve communication on the job and build career success.

Course Objectives

After completing this essential one-day workshop, participants will have the powerful techniques and strategies to enhance their communication skills.

· Express your ideas using a communication style that convinces even hard-to-persuade, hard-to-impress coworkers

· Communicate confidently and capably in group settings, even when it's spontaneous

· Project a confident image with surefire

credibility boosters

· Use diplomatic techniques to deal with

tough situations

· Understand finesse — the skill you need to successfully deal with all types of people in all types of situations

· Gain information critical to your career with targeted listening skills

Who Should Attend

Professionals who recognize that excellent communication skills will give them a competitive edge in today's highly demanding workplace. Bring on your site or our Bellingham, Washington venue.

Course Overview

You know how to do your job. But without excellent communication skills, there's a roadblock ahead in your career.

Contrary to popular belief, excellence in communication is not a talent that only some people are born with. The ability to communication with tact and skill can be learned and cultivated.

Diplomatic communication skills must be mastered in today's competitive workplace if you are going to push ahead in your career.

Communicating With Tact and Skill for Managers and Supervisors helps you discover your communication potential and start building on your strengths. In this one-day seminar, you'll learn the following:

g Gain control of your communication style with techniques that don't make you sound phony

g Take control of situations that sabotage communication effectiveness

g Develop new assertiveness and conflict resolution skills to defuse and destress confrontation

g Apply The Universal Law of Negotiation to gain cooperation, even under fire

g Use easy-to-remember responses and formulas that take the trauma out of confrontation and put the positive outcome in

g Get your ideas out at the right time to gain the greatest impact

g Earn a reputation as a consensus builder who involves people in the process and succeeds

g Put an end to misunderstandings and miscommunications that stop projects cold

g Know how to deliver bad news, no's and sorry's with empathy and tact

g Cool down overheated verbal exchanges that threaten productivity and progress

g Deliver instructions that leave no room for confusion and get followed to the letter

g Get to know others easily and find that common ground to establish firm relationships

g Gain the respect of your peers, your staff and those you report to by becoming an influential communicator

Workshop Exclusive!

The EASY Script

A special feature of this workshop is the EASY Script, a basic format to use in any situation that helps you deal with tough situations. Express your point clearly and get buy-ins to solutions. Get the framework you need to communicate clearly and boost your professional and

personal effectiveness.

Communicating With Tact and Skill for Managers and Supervisors

AGENDA

Manage the Power of Your Message

· Find out why you need diplomacy and tact in today's demanding workplace

· Increase your area of influence with strong interpersonal skills

· Discover where the breakdowns occur on the communication highway

· View yourself as others see you

· Use self-anchoring techniques to relate to others

· Put positive self-talk into "sound-byte" language

Mastering Influential

Communication Techniques

· Build on your personal strengths

· Break out of a lightweight speech pattern

· Discover the power of your voice image

· Get your body language in synch with

your message

· Maintain composure and confidence in

difficult situations

· Master the secrets for making a positive

first impression

· Learn two quick vocal tricks to keep your voice congruent with your message

Focused Listening Skills:

The Unheard Message

· Learn to listen — the misunderstood and underused part of the communication equation

· Develop an attentive silence that allows time to think, feel and express

· Find out four ways to keep the information flowing and get the feedback you need

· Use silence to gain information from others

· Master reflective listening and responding

· Direct the listener into understanding

your viewpoint

Tactful Communication

in Tough Situations

· Find the positive outcome in conflict situations

· Start opening communication lines: strategies for ending infighting and feuding

· Learn to verbally defuse the aggressive tactics from backstabbing statements and ridicule

· Use scripts to help you find the right words to say when the news is bad

· Determine what to do when you feel backed

into a corner

· Deliver criticism positively to prevent hard feelings and defensive behavior

· Learn how to handle criticism when it's dished out to you

· Defuse explosive situations quickly and easily

· Know how to hold back when you're about to say something you'll regret later

Building Rapport,

Achieving Respect and

Developing Positive Work Relationships

· Learn 10 bridge builders to create strong alliances with other departments

· Develop instant rapport with every person

you encounter

· Give instructions that are understood

and followed

· Master six ways to toot your own horn without sounding like a braggart

· Get recognition for your successes

· Keep yourself in the right loops and tap into the information channels you need

Persuading, Influencing and Motivating

· Get your point across when you cut through

the clutter

· Present your point of view with pizzazz that gains respect from others

· Learn surefire techniques to win over

an adversary

· Turn negatives into positives with unfailing negotiation strategies

· Develop Plan B: What are your options when someone doesn't agree?

· Get the "higher-ups" to hear and react favorably to your ideas

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