Communicating
Professionalism in the Workplace
Course Description
The comprehensive course will teach you how to exude a
professionalism that gains the respect and cooperation of others; communicate
assertively and confidently, without coming off as overly aggressive; gain
buy-in for your ideas and win over others to your way of thinking; master the
“new business etiquette” and feel at ease in all workplace situations; double
the amount of information you receive by using active listening skills and much,
much more.
Course Objectives
After completing this course, participants will be able to:
Communicate and interact more effectively with
your boss and coworkers
Feel confident in any professional setting:
meetings, client lunches and business functions
Handle difficult people and conflict with
greater ease and less stress
Project a positive, winning attitude and a
strong professional presence
Be recognized as a credible, self-assured
professional who’s going places
Master telephone and e-mail communication
secrets
Who Should Attend
Managers and Supervisors
HR Personnel
Team Leaders
Help Desk Staff
Front Line Staff
Administrative Assistants
Sales Personnel
Customer Service Personnel
IT Professionals
Front Desk Personnel
Course Overview
Do
you ever feel ignored at work? Do you wish you could express yourself better
with your boss, coworkers and customers? Do you envy the confidence others have
in workplace functions? If you said yes, this unique, one-day workshop is for
you. This information-packed workshop can help you project the image of a
confident, competent professional. Plus, you’ll also find out how to avoid
making inadvertent mistakes in your word choices, work habits and business
etiquette.
You’ll
learn, step-by-step, how to develop the behaviors and attitude that will give
you the winning edge. The skills you learn in this workshop will set you apart
and position you for career success.
What’s
more, your confidence will grow daily, you’ll enjoy your job more and you will
gain the respect and recognition you deserve.
AGENDA
Assertive Communication: Your Key to Making a Powerful
Impact
Learn
assertive responses to various common workplace situations.
·
Basic
techniques for assertive, effective communication
·
Assessing your personal communication strengths
and weaknesses
·
3
classic communication roadblocks and how to get around them
·
Non-verbal
communication: Making sure your body language is conveying the message you want
·
Active
listening skills guaranteed to double your communication effectiveness
·
Are
you shy? Rapport-building tips that will strengthen your professional
relationships
Credibility Enhancers That Earn You Respect Up and Down the
Ladder
Networking
how-tos that expand your sphere of influence.
·
5
key ways to enhance your credibility in the office
·
The
secret to making a dynamic impression in those all-important first 7 seconds
·
Words and phrases that can crush your
credibility—and better options
·
Accountability
101: Understanding the crucial importance of a trait shared by true
professionals
·
Power
tips for gaining credibility in meetings
·
Building
influence: 12 effective ways to win over others to your way of thinking
·
Increasing
your visibility with 6 ways to subtly toot your own horn
Communicating
Professionalism in the Workplace
AGENDA
(continued)
The New Business Etiquette:
How to Be Confident and Comfortable in Today’s Workplace
Respecting
cultural, generational, religious and other differences.
·
Why today’s changing workplace demands a new
business etiquette
·
How to make introductions, both formally and
informally
·
To shake or not to shake…hands
·
Which conversation topics are inappropriate in
the workplace? With clients?
·
Gender rules for meeting, dining or traveling
with opposite sex coworkers or clients
·
Your attire and your credibility: Understanding
how the former affects the latter
·
What you need to know about office gossip, “the
grapevine” and confidentiality
·
Recognizing the perils of office romance
Using Communication Tools to
Create a Strong “Virtual Presence”
Scripting
a stand-out voice mail recording for yourself.
·
How
to make your voice image shine
·
Mastering
telephone techniques that immediately announce you as professional
·
Voice
mail tactics that will get your message returned pronto
·
Do’s
and Don’ts for e-mail effectiveness and professionalism
·
Avoiding 10 common blunders for telephone, voice
mail and e-mail use
Handling Difficult Coworkers and Tough Situations
Confidently and Professionally
Professional
responses for various tough situations you encounter in the workplace
·
Proven strategies for dealing with difficult
coworkers
·
When the difficult coworker happens to be your
boss: Understanding your options
·
The 6 steps to resolving a disagreement in a
professional manner
·
Do you have a basic fear of conflict? Here’s how
to get over it—and face conflict head on
·
How to say “no” tactfully yet firmly, without
causing anger or resentment
·
Tips for appearing calm and in control when
you’re feeling the opposite
Projecting the Positive Attitude of a Highly Motivated
Employee
Achieving your
professional dreams through goal setting.
·
Why a positive attitude and promotability go
hand in hand
·
Tactics for keeping your attitude right when
everything is going wrong
·
How to exude enthusiasm without being accused of
being phony
·
Tips for keeping negative coworkers from
“infecting” your attitude
·
Not feeling motivated? 10 ways to get your
motivation in high gear
·
Stress-busting techniques that help you keep
your professional cool
·
Keys to positioning yourself for continued
career success
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