The Management Certificate Program:
Communication Skills
No doubt
about it: Managers and supervisors with excellent communication skills will
rise to the top
You’ve
probably seen it happen time and again.
Take
two managers with similar skills and
knowledge,
but one of them has enviable
communication
skills while the other’s interpersonal skills are only mediocre. Inevitably,
the manager with stronger communication skills will experience higher levels of
effectiveness and success. What you may
not know is that effective communication
skills can
be
learned just like any other skill. In fact, many
managers
who appear to be a “born people person” –comfortable and confident
communicating in any situation –have taken training to master the communication
skills he or she uses to connect so powerfully with others. The ability to
build effective professional relationships, strike up instant rapport, and
communicate with diplomacy and tact are
nothing
more than a collection of techniques that you can learn and cultivate.
Who should
attend?
Managers,
supervisors, directors, team leaders, and anyone responsible for communicating
with others inside or outside of the organization. Bring onto your site or go our premium training Bellingham Venue.
Core
Competencies
·
Nonverbal communication skills
·
Assertive communication skills
·
Diplomacy and tact skills
·
Communicating through conflict
·
Giving and receiving criticism
·
Negotiation skills
·
Persuasive speaking
·
Improvisational speaking
·
Public speaking
The
Certificate Program
The
Certificate Program is based on core competencies identified by managers and supervisors
throughout the United States.
The
complete Certificate Program consists of six, one-day facilitative learning
modules followed by a one-day application module. Each module addresses one of the defined
competencies and is designed to be highly interactive.
Benefits/Course Objectives
In this one-day course, you’ll
learn communication
strategies and techniques that
will enable you to:
·
Appropriately apply nonverbal communication
techniques that support the
verbal message.
·
Communicate better with others by flexing your
personal communication style.
·
Apply assertive communication strategies to
build
credibility, confidence, and
effectiveness within
the organization.
·
Use diplomacy and tact techniques to communicate
more effectively with others.
·
Apply communication strategies to overcome
workplace conflict.
·
Demonstrate how to give and receive criticism in
a
positive and productive manner.
·
Develop a sophisticated negotiation strategy
that
enables you to achieve
agreement with your partner.
·
Master the art of persuasive speaking and
improve your personal
effectiveness and value
within the organization.
·
Apply improvisational speaking techniques and
speak confidently when put on
the spot.
·
Demonstrate polished public speaking skills and
speak confidently to groups.
Course Methodology
·
Facilitative
lecture
·
Personal
assessment
·
Individual
reflective review and direct application.
·
Interactive
group and partner activities
·
Group
discussion
Master the basics of business
communication
·
Learn
how to speak confidently in each of the five different types of communication
situations.
·
Recognize
the difference between social and business communication.
·
Master
the skill sets necessary for business communication.
·
Assess
your communication strengths and weaknesses.
·
Use gap
analysis to understand the communication process.
·
Apply
advanced verbal and non-verbal
communication strategies.
·
Learn
how to accurately and effectively read between the lines when others are
speaking.
Identify your communication
style and strengths
·
Learn
to apply the SELF profiles to your communication strategy and become a more
effective communicator within your organization.
·
Capitalize
on your personal style and communicate more successfully with others.
·
Understand
how building rapport and relationships with others is a critical component of
communication success.
·
Increase
your chance to shine within the organization.
·
Develop
powerful listening skills.
·
Learn
to communicate assertively, not aggressively.
Manage communication mishaps
·
Avoid
miscommunication missteps that plague
many people.
·
Learn
how to gracefully remove the foot from your mouth without losing poise and
credibility.
·
Speak
confidently, accomplish more, and gain the respect of others using diplomacy
and tact techniques and strategies.
·
Project
an authoritative image that commands
attention and respect.
·
Words
and phrases that can lead to miscommunication, conflict, and should be avoided
at all costs.
·
Communicate
productively and confidently even in tense conflict situations.
·
Manage
the communication process when conflict escalates to anger.
·
Control
your own anger and frustrations and
communicate clearly and
concisely without offending others further.
How to
deal with angry and emotional people
·
Silence:
the most effective conflict communication tool.
·
How the
feel, felt, found communication tool can
move the conversation beyond
high emotions and into a productive dialogue.
·
Apply
the 4-to-1 Rule to give criticism gracefully.
Communicate strategically and with a
purpose
·
The
do’s and don’ts of using humor in the workplace.
·
Negotiate
to achieve resolution when conflict arises.
·
Master
the power of a strong close when negotiating with others.
·
Apply
persuasive speaking strategies and techniques when trying to win others over.
·
Gain
the support of even the most stubborn employee.
·
Think
quickly on your feet and say it right the first.
·
time
when called on to speak at a moment’s notice.
·
Build
credibility and speak with confidence.
---------------------------------------------------------------
Management
Training, Supervisor Training, Leadership Training, Nonverbal
communication skills, Assertive communication skills, Diplomacy and tact skills,
Communicating through conflict, Giving and receiving criticism, Negotiation
skills, Persuasive speaking, Improvisational speaking, Public speaking,
Bellingham Training, Management Seminars
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