Evergreen Team Concepts

The Management Certificate Program:

Communication Skills Application

Managers must demonstrate topnotch

communication skills to be successful

Your communication style is your inescapable calling

card. It immediately announces who you are…how you feel…and what you expect –from yourself and those you manage. In almost every situation, interpersonal communication skills are key to getting your ideas recognized, accepted and implemented. That’s why the principles you’ll gain at this workshop are focused on direct application to your everyday life.

Who should attend?

Managers, supervisors, directors, team leaders, and

anyone responsible for communicating with others

inside or outside of the organization.

Bring onto your site or go our premium training Bellingham Venue.

Core Competencies

· Nonverbal communication skills

· Assertive communication skills

· Diplomacy and tact skills

· Communicating through conflict

· Giving and receiving criticism

· Negotiation skills

· Persuasive speaking

· Improvisational speaking

· Public speaking

The Certificate Program

The Certificate Program is based on core competencies identified by managers and supervisors throughout the United States. The complete Certificate Program consists of six, one-day facilitative learning modules with followed by a one-day application module. Each module addresses one of the defined competencies and is designed to be highly interactive.

The Application Module

The application module is a one-day, skills application workshop designed to follow the instructional competency module. As Robert Pike stated, “Learning has not taken place until behaviors have changed.” It is in the application module that participants are given opportunity to apply key concepts learned in the competency module to work related scenarios and experiences.

Benefits/Course Objectives

In this one-day course, you’ll learn communication

strategies and techniques that will enable you to:

· Flex to other styles and communicate more

effectively.

· Apply diplomacy and tact techniques and achieve

more harmonious relationships and improved

productivity.

· Develop an assertive communication style that

improves your effectiveness within the

organization.

· Overcome and resolve workplace conflict.

· Give and receive constructive criticism that will

help build relationships and improve performance.

· Apply successful negotiation skills to virtually any situation.

· Overcome the fear of speaking in front of a group and demonstrate persuasive, improvisational, and public speaking skills with confidence.

Program Agenda

Course Methodology

· Facilitative lecture

· Personal assessment

· Individual reflective review and direct

· application

· Interactive group and partner activities

· Group discussion

Master communication essentials

· Identify triggering events that can lead to

a communication failure.

· Understand and demonstrate the dynamics of verbal and nonverbal communication.

· Communicate with the different SELF styles successfully.

· Develop a strategy and plan for communicating with key individuals and employees within the organization more effectively.

· Build rapport and style flex your communication with others.

· Get your point across quickly, concisely, and effectively.

Communicate with poise and

confidence

· Make a lasting first impression with those you meet and speak to apply these credibility-boosting strategies.

· Use the four-part assertive conversation to make your point without being aggressive.

· How to quickly move others to action.

· Communicate decisively and gain the respect and support of others.

· Identify no-win arguments and back out

diplomatically.

· Apply diplomacy and tact to every situation.

· Master the skill, art, and attitude of listening.

· Apply powerful feedback techniques and

increase employee productivity and commitment.

Overcome communication roadblocks

· Provide critical responses that build relationships and grow employees.

· Recognize the key indicators of ineffective

communication and stop it immediately.

· Use the P/CP technique to handle conflict and

controversy.

· Remain calm and poised in every conflict situation.

· Avoid that common “button pushers” that can

spark anger and resentment.

· Use assertive communication techniques to

resolve conflict.

· Communicate effectively with difficult people.

· Plan in advance and develop a personal response for predictable hassles.

· How to use the power of questions to gather

information and respond appropriately to every

situation.

· How to use negotiation strategies and techniques to resolve conflict and reduce friction between others.

· How to complain effectively and productively without nagging or becoming offensive.

· How to communicate with the passive-aggressive employee who always has a hidden agenda.

Develop advanced communication

skills

· Gain credibility and cooperation of others with

dynamic persuasive speaking skills.

· How improvisational speaking techniques can

increase your credibility and gain you the support

of others.

· Overcome the butterflies and learn how to speak

to groups with poise and confidence.

· Adapt the core concepts of business communication and watch your effectiveness and career soar.

· Identify your special communication challenges

and create solutions in advance.

· The role of ethics and integrity in communication.

· Think quickly on your feet and respond with

poise and confidence.

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