The Leadership and Management
Certification Program: Management Skills Day One
Master power management skills
and create a productive, energized workforce
To be a truly
effective manager indeed, even to survive managers and supervisors must
master a variety of skills and perform at peak performance at all times. You
must be an exceptional project manager, have the ability to negotiate, model
leadership skills, work well with and manage others, think critically and make
management-level decisions in the spur of the moment.
How you
perform these tasks is critical to your professional future. Time and again,
studies show that the biggest mistake you can make is to try to wing it.
Thats why this high-powered workshop is critical to your success. In it,
youll learn the skills and techniques necessary to effectively manage others.
Who
Should Attend?
Managers, supervisors, directors, team leaders, and anyone
responsible for the supervision and management of employee performance and work
production.
Core
Competencies
Interviewing and hiring
Planning, delegating, and managing workflow and distribution
Motivation skills
Coaching skills
Performance feedback and appraisal skills
Discipline skills
Termination skills
Crisis management
The
Certification Program
The
Certification Program is based on core competencies identified by managers and
supervisors throughout the United States.
The
complete Certification Program consists of six, one-day facilitative learning
modules with followed by a one-day application module. Each module addresses
one of the defined competencies and is designed to be highly interactive.
Benefits/Course
Objectives
In
this one-day course, youll learn strategies and techniques that will enable
you to:
Master
and demonstrate the primary skills necessary for management effectiveness and
success.
Improve
employee retention and reduce job replacement costs by mastering key
interviewing and hiring skills.
Increase
employee efficiency and productivity by effectively planning, delegating, and
managing workflow and distribution.
Improve
employee performance through the use of motivation, coaching, performance
feedback and appraisal techniques.
Discipline,
correct, and improve poor employee performance.
Lawfully
terminate employees who fail to meet performance expectations.
Manage
crisis situations and restore employee morale.
Course
Methodology
Facilitative lecture
Personal assessments
Individual reflective review and direct application
Interactive group and partner activities
Group discussion
Master
Primary Management Skills
Assess your management potential.
Develop a management image that is professional and demands
respect.
Respond assertively to negative criticism.
Master essential interviewing skills.
Avoid the pitfalls that can lead to a poor hiring decision.
Learn why attitude is an acceptable criteria and can be used in
the hiring process.
See behind the interview mask and get to the real person.
Know your legal interviewing limitations.
Understand what to do when candidates are neck and neck how
to make the correct hiring decision.
Use a rating system to evaluate and rate job candidates.
Manage Workflow and Productivity
Successful planning: develop a master plan that clearly
identifies goals and objectives for yourself and those you manage.
12 motivators that will excite people to do their best.
Identify what can and cannot be delegated.
Ensure that employees clearly understand your expectations.
The keys to giving clear instructions.
De-motivators that will destroy employee morale and productivity.
Manage Employee Performance
Counter employee performance problems and identify when to reward
good performance
Give criticism that gets results.
Avoid the absolute words that can create an emotionally charged
situation.
Effectively coach employees when performance slips.
Handle the four common employee attitude problems that never seem
to go away.
Master the techniques that de-stress the performance appraisal
session.
Understand why it is important to have employees self-evaluate
during the performance appraisal process.
Keep recurring performance problems in check.
What to do when dealing with an employee personal problem.
Handle argumentative and combative employees with confidence.
Effectively settle disagreements between employees.
Deal with the employee who tries but cant get it right.
Document performance problems in a way that will stand up in
court.
Key legal considerations you must understand before terminating
an employee.
Manage Conflict and Crises With
Confidence
Take charge and manage during crisis situations.
Understand why it is crucial to anticipate and allow for human
failings and feelings during times of crisis.
Keep productivity high when the work is not fun and exciting.
Preserve employee morale and build relationships during times of
stress.
Expand your management skills and develop other leaders.
Learn to be a team player among many managers.
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Management
Training, Supervisor Training, Leadership Training, Interviewing, hiring,
Planning,
delegating, managing workflow and distribution, Motivation skills, Coaching
skills, Performance feedback and appraisal skills, Discipline skills, Termination
skills, Crisis management, Bellingham Training, Management Seminars,
communication, Bellingham Venue
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