The Leadership and Management
Certification Program: Management Skills Application Day Two
Managers are expected to produce
results how successful are you?
Managers and supervisors are expected to produce results productivity,
performance, and products. How confident are you about the results youve
produced. Do you effectively manage each of the core competencies required of a
manager?
If you want to be seen as a critical part of the management team;
if you want your employees to gain the recognition and respect they deserve for
their accomplishments; if you want to raise the level of productivity, success,
and performance of your employees, you must learn and master the management
skills critical to your career development. This workshop will provide you with
opportunities to apply and master the essential management skills necessary for
success and needed to raise your role within the organization.
Who
should attend?
Managers, supervisors, directors, team leaders, and anyone
responsible for the supervision and management of employee performance and work
production.
Bring onto your site or go our premium
training Bellingham Venue.
Core
Competencies
Interviewing and hiring
Planning, delegating, and managing workflow and distribution
Motivation skills
Coaching skills
Performance feedback and appraisal skills
Discipline skills
Termination skills
Crisis management
The Certification Program
The Certification Program is based on core competencies identified
by managers and supervisors throughout the United States.
The complete Certification Program consists of six, one-day facilitative
learning modules followed by a one-day
application module. Each module addresses one of the defined competencies and
is designed to be highly interactive.
The
Application Module
The application module is a one-day, skills application workshop
designed to follow the instructional competency module. As Robert Pike stated,
Learning has not taken place until behaviors have changed. It is in the
application module that participants are given opportunity to apply key
concepts learned in the competency module to work-related scenarios and
experiences.
Benefits/Course
objectives
In this one-day workshop, participants will apply strategies and
techniques that will enable them to:
Develop
and demonstrate management skills key to success.
Interview
and hire applicants best suited for the job.
Motivate
and boost employee productivity.
Effectively
train employees and minimize down time and lost productivity.
Effectively
maximize management effectiveness and develop employee skills through
delegation.
Reduce
and resolve conflict and disagreement between employees.
Coach
and counsel employees to higher levels of performance.
Lawfully
terminate employees.
Maintain
order and productivity during crisis.
Course
Methodology
Management, critical thinking
and decision making skills, development exercises
Personal assessment
Individual reflective review and direct application
Interactive group and partner activities
Group discussion
Brief accompanying facilitative lecture
Manage Your Direction
Raise your credibility and visibility within the organization.
Create an action plan for developing key management skills
necessary for success.
Analyze your management style and typical behaviors, and develop
a plan for improving your skills.
Learn how to supervise friends without jeopardizing the
relationship.
Balance friendliness with respect and expectations for compliance
from others.
Use proven tips for recruiting top-notch employees.
Master the essentials of interviewing.
Follow specific steps to create the best environment for the
interview.
Avoid common traps used by many applicants.
Stay out of legal hot water and avoid references to these
topics.
Make the hiring decision with confidence.
Apply People Management Skills
Discover employee strengths and weaknesses and develop a plan to
increase productivity.
Understand how Maslows Hierarchy of Needs impacts how to
motivate employees.
Motivate employees to reach their full potential.
Effectively train and manage employee performance.
Efficiently delegate to and develop employees.
Take an Active Management Role
Apply these general guidelines for handling conflict and
disagreement between employees.
Apply the important six steps to resolving disagreements.
Use a fail-safe method for handling conflict.
Identify the three times a reprimand is called for.
Understand why it is essential that you seek employee input when
coaching for improvement.
Understand the difference between coaching and counseling and
when to use each.
Pinpoint employee performance problems and develop a strategy and
approach for correctly dealing with them.
Learn how to successfully confront non-performers and employees
with attitude problems.
How to use Progressive Discipline to protect your organization
from charges of unlawful termination.
Prevent behavioral problems before they get out of hand.
Identify when you are a part of an employees performance
problem.
What to do when an employee doesnt respect you or goes over your
head.
How to coach the employee who makes excessive, sometimes costly
mistakes.
Create an employee development plan that provides employees
opportunity to grow and advance within the organization.
Hone Crisis and Conflict
Management Skills
Channel stress and pressure into positive opportunities for
improvement.
Identify the signs that morale is a problem.
Learn how to approach problems with an open mind and more quickly
reach a solution during times of crisis.
Time bad news so it isnt detrimental to productivity.
Identify when its time to stop being diplomatic and just deliver
the bad news.
Minimize the day-to-day stress that can overcome many
managers and supervisors.
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Management
Training, Supervisor Training, Leadership Training, Interviewing, hiring,
Planning,
delegating, managing workflow and distribution, Motivation skills, Coaching
skills, Performance feedback and appraisal skills, Discipline skills, Termination
skills, Crisis management, Bellingham Training, Management Seminars,
communication, Bellingham Venue
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